Refund policy

All sales made through Daniela Romero Store are generally final. This includes subscriptions, pre-orders, and in-stock shop items. We do not accept cancellations, returns, or exchanges for change of mind except where required by applicable consumer protection laws. Please review product details carefully before placing your order.

Damaged or Missing Items

If your item arrives damaged or missing, we’ll do everything in our power to make it right.

To begin a claim:
Submit your request via our Damage & Missing Item Claim Form
 within seven (7) days of delivery.

PLEASE NOTE: If you used a freight forwarder, the seven-day window begins the day your package is delivered to the forwarder.

All claims must include:

  • Clear photographs of the damaged item(s)
  • Photos of both the exterior and interior of the original shipping package
  • A description of the issue

Claims submitted without required documentation will be denied.

Once your claim is reviewed, we will determine the best course of action. This may include a replacement item (if available), a partial refund, or store credit. Please retain the item until we confirm next steps—sometimes we may request return of the item or disposal instructions.

Criteria for a Book to Be Considered Damaged:

  • Tears, cuts, or scratches on the book’s front, spine, or dust jacket exceeding 1cm
  • Permanent marks or residue over 1cm on visible areas of the book that cannot be removed
  • Dents or crushed edges over 1cm
  • Multiple ripped or bent pages that impact readability
  • Obvious production defects (e.g., missing foil, unfinished edges)

Not Considered Damage:

  • Minor blemishes on the back cover or dust jacket
  • Small white spots or scratches on sprayed edges
  • Slight bleeding or fading on edge designs
  • Minor creases or waves on dust jackets or corners
  • Slight warping of pages due to humidity or storage

EU Withdrawals

Customers located within the European Union may have additional rights under applicable consumer protection laws.

If you wish to exercise your right of withdrawal, you may submit a request via our EU Withdrawal page. Withdrawal requests will be reviewed in accordance with applicable laws and our store policies. Nothing in this policy is intended to limit or exclude any rights that may apply under local law.

Return Shipping Costs

If you exercise your right of withdrawal after your order has been delivered, you are responsible for the cost of returning the item(s) to us. Return shipping costs, including any international shipping charges, customs fees, duties, taxes, or carrier fees associated with the return, remain the responsibility of the customer.

Condition of Returned Items

Customers may inspect products in the same way they would be permitted to in a physical retail store. If returned items show signs of use, damage, wear, alteration, or handling beyond what is reasonably necessary to inspect the product, Daniela Romero Store reserves the right to reduce the refund amount to reflect any diminished value.

Examples of diminished value may include:

  • Damage to dust jackets, covers, slipcases, or decorative packaging
  • Scratches, dents, tears, stains, or other cosmetic damag
  • Missing components, inserts, bookmarks, art prints, or included items
  • Writing, markings, stickers, or alterations made to the product
  • Damage caused during return shipping due to inadequate packaging

Any deduction will be limited to the amount necessary to compensate for the reduction in value of the returned item.

Special Edition Books

Due to the collectible nature of our special edition books and subscription box items, all returned products must be received in substantially the same condition in which they were delivered.

Significant damage to sprayed edges, foiling, dust jackets, hardcovers, slipcases, endpapers, artwork, or other collectible features may result in a reduction of the refund amount to reflect the item's diminished value.

Thank you for choosing to shop with Daniela Romero Store. We're committed to making sure your reading experience is as flawless as the stories we ship. If you ever need support, we're only one message away.